Some Of Our Projects
Donor -Funded
Projects
Capacity Building
Projects
Business
Transformation
Projects
Digital
Transformation
Projects
Donor-Funded
Projects
Capacity
Building
Projects
Business
Transformation
Projects
Digital
Transformation
Projects
Customer Relationship Management Programs
Client: UNICEF
We delivered customer service training program for Dahabshil Bank Staff. This was designed to equip the team with the skills and knowledge they need to provide exceptional service to their customers. Through a combination of interactive workshops and practical exercises, participants learned how to communicate effectively with customers, handle challenging situations, and exceed customer expectations.
Risk Management Training
Client: Premier Bank
This Training for Premier Bank Staff focused on developing a comprehensive understanding of risk management frameworks, policies, and procedures to manage risks effectively in the banking industry. The training also covered the regulatory requirements and compliance measures that banks must follow to ensure legal and ethical operations. By providing this training, Premier Bank aims to improve its overall risk management and compliance framework, which will enhance its reputation as a reliable and trustworthy financial institution.
Planning & Organizing Workshops
Client: Telesom Company
Telesom Company has requested planning and organizing workshops for their commercial departments (ZAAD & Sales). The workshops focused on improving the skills of their staff in planning, organizing, sales, marketing, and customer service. The goal of the program was to improve the performance and productivity of the commercial departments of the company.
Managerial Skills Training
Client: Somtel Somalia DATE: Mar 2022
Through interactive sessions and case studies, participants from SOMTEL Somalia learned how to motivate their teams, set achievable goals, and create a positive work environment. The program also emphasized the importance of continuous learning and development, encouraging participants to apply the skills learned in the training to their daily work.
Customer Excellence Programs
Client: Hass Petroleum
The aim of the Customer Excellence Program for HASS Petroleum Company was to enhance the customer experience and satisfaction by providing high-quality services and addressing their needs and concerns effectively. The program involved training employees on effective communication, problem-solving, and customer service skills, as well as implementing feedback mechanisms to capture and address customer feedback. Additionally, the program will focus on continuous improvement, with regular assessments and updates to ensure that the company is meeting its customer service goals and delivering a positive customer experience.
Advanced Excel Training
Client: Somtel
This training covered advanced functions and formulas, data visualization techniques, data analysis tools, and automation with macros. Participants learned how to manage large datasets, work with multiple sheets and workbooks, and create custom charts and graphs
Strategic Communications & Reporting
Client: Commission of Anti-corruption and Good Governance
The Strategic Communications and Reporting Workshop for the Somaliland Anti-corruption Commission was designed to provide participants with practical skills and knowledge to effectively communicate and report on anti-corruption efforts across the country. The workshop topics include stakeholder analysis, message development, media relations, transparency, accountability, role of social media, and reporting on progress and impact.
Managerial Skills Training
Client: Jamhuriya University
The Managerial Skills Training program for Jamhuriya University aims to equip the university’s managers with the necessary skills and knowledge to effectively manage their teams and departments. The training covers topics such as leadership, communication, time management, decision making, problem-solving, and teamwork. This training aims to equip the company’s staff with the necessary skills to manage their time effectively and increase their productivity. This training highlighted how to set priorities, manage workload, eliminate distractions, and develop good time management habits.
Productivity and Time Management Training
Client: Weli Travel DATE: Sep 2021
Conducted an assessment of Somalia’s capacity advancement, livelihoods and entrepreneurship, through the digital uplift program (SCALE-UP) financial sustainability to National Communication Authority (NCA)
Employability and Job Readiness – UNFPA
Client: Y-PEER DATE: May 2019
Y-PEER launched an employment program to empower youth with job skills such as CV writing and interview techniques. They offer mentorship and job placement support leading to successful job placements and increased confidence among participants.
Customer Excellence Programs
Client: Astaan TV
This training for Astaan TV was designed to improve the customer experience and intimacy by providing high-quality services and addressing their needs and concerns effectively. This program concentrated on training staff with continuous improvement, regular assessments and updates to ensure that the company is meeting its customer service goals and delivering a positive customer experience.
Operations Management Training
Client: HIIL Press
This Training Program was designed to equip HIIL Press employees with the necessary skills and knowledge to efficiently manage and optimize daily operations. The training covers various aspects of operations management such as inventory control, process improvement, quality control, and supply chain management.